Reference

Privacy Policy for Your royal138 Account

Your royal138 account data, wallet records for DANA, OVO, GoPay and QRIS, device sign-in checks, and game-session logs are covered here before you open an account.

Account data useDANA OVO GoPay QRISCookie choicesDevice checks

Explore Lobby Read FAQ

What We Collect and Why

royal138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy handling starts before your first wallet move: we collect only the details needed to create your account, protect sign-ins, record wallet activity, and answer your privacy requests. That may include your name, phone number, email, device type, IP address, browser cookies, chosen language, and

1
transaction references from DANA, OVO, GoPay or QRIS. When you enter areas such as Live Dealer Lobby, Aviator, Bingo, or Fishing God, we may record session time, balance movement, and account safety signals, not private messages outside our service. We use this data for account access,
2
payment checks, fraud prevention, customer support, legal requests, and service measurement. Access and eligibility depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach Us About Your Privacy

Fast privacy help matters when your phone number changes, your device list looks unfamiliar, or a wallet reference needs checking. We keep privacy contact paths inside the account area and through our support channels so you do not need to repeat sensitive details in open chat rooms. For account-specific requests, sign in first, then use Account > Privacy Request so we can match your message to the correct account record.

Team online

Live Chat

Use live chat from 09:00 to 23:00 WIB for privacy routing, device questions, or cookie help. Our team will ask basic account checks before discussing wallet records or changing contact details.

Email Request

Send privacy requests to the support email shown inside your account menu. Include your registered phone number, the date of the issue, and whether it concerns DANA, OVO, GoPay, QRIS, or sign-in data.

Account Menu

Open Account > Privacy Request to ask for correction, access, or deletion where local law allows. This route keeps your request tied to your profile without exposing private details in public channels.

ACCOUNT CONTROLS

Controls You Can Use

Useful privacy control is practical, not hidden in small print. We show recent sign-ins, store wallet references for reconciliation, and keep cookie choices linked to the device you use.

Account Details

Your profile holds the data needed to identify your account, including phone number, email, and nickname. You can request correction through Account > Privacy Request when a spelling, phone, or email entry is wrong.

Device Records

Account > Security > Devices shows recent device activity, including browser type and approximate sign-in time. If you see a device you do not recognise, contact us before making wallet changes.

Cookie Choices

Cookies keep sign-in status, language choice, and security checks working across your session. You can clear them from your browser, though doing so may require a fresh login and new device confirmation.

Wallet Records

DANA, OVO, GoPay and QRIS references are stored to match deposits, withdrawals, failed payments, and refund checks. We use transaction IDs and timestamps rather than asking for full wallet passwords.

Retention Period

We keep account and transaction records only as long as needed for service, dispute handling, security checks, and legal duties. Deletion requests are handled case by case where local law allows.

Data Sharing

We share limited data with payment processors, security vendors, and support tools when needed to operate your account. We do not sell your personal data or publish your wallet activity.

Privacy Answers Before You Join

Your privacy questions should have direct answers before you add funds or explore the lobby. These answers explain what data we collect, how payment records are handled, what you can change, and how to reach us. If your request involves a specific transaction, keep the DANA, OVO, GoPay, or QRIS reference ready so we can check the correct record.

We collect account details such as phone number, email, username, device data, IP address, and security logs. We also record wallet references when you use DANA, OVO, GoPay, or QRIS.

Payment references help us match deposits, withdrawals, failed transfers, and refund checks to your account. We store transaction IDs, times, and status records, not your wallet password or private app PIN.

Yes. Use Account > Privacy Request after signing in, then choose correction and describe the field to change. For phone or email updates, we may ask extra checks to protect account access.

Cookies remember your login session, language, and security checks on browsers such as Android Chrome or iOS Safari. You can clear cookies in your browser, but you may need to sign in again.

You can request deletion through Account > Privacy Request or support email. We will check whether any records must remain for transaction disputes, fraud prevention, security logs, or legal duties.

Only authorised service, risk, and support staff may access session records when needed for account help, balance checks, or security work. We do not publish your Live Dealer Lobby or Aviator activity.

Go to Account > Security > Devices and check recent sign-ins. If a device looks unfamiliar, contact live chat between 09:00 and 23:00 WIB before making any wallet or profile changes.

Privacy Policy for Your royal138 Account

Reach Us About Your Privacy

Live Chat

Email Request

Account Menu

Controls You Can Use

Account Details

Device Records

Cookie Choices

Wallet Records

Retention Period

Data Sharing

Privacy Answers Before You Join

01 What personal data does royal138 collect when I open an account?

02 Why do you keep my payment references?

03 Can I ask to change my account data?

04 How do cookies affect my privacy on mobile?

05 Can I request deletion of my data?

06 Who can see my game-session activity?

07 How do I report an unknown device on my account?

Related Pages