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Legal Terms for Your Account

We keep the legal side of your account clear: access depends on local law, your profile details must match our checks, and any request is handled against the…

Local lawAccount checksData recordsCookie use

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How legal access works

royal138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We treat legal access as a live account check, not a static page. Before you use the service, you should confirm that your location, age, and payment rail are allowed under local law, because access is only available where local law permits. We may ask for

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a name match, phone number, and a payment trace when the record needs to be verified, especially for DANA, OVO, GoPay, and QRIS. If a rule changes, we can pause a function, request an update, or ask you to resend the details tied to the same
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account. We also keep cookies and session records to remember your login state, spot unusual access, and help you continue on the same device without repeating checks. That keeps the record readable when you return from another browser or another city in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to send legal requests

When a legal question needs a human reply, we route you through live chat, WhatsApp, or email every day from 09:00 to 23:00 WIB. Bring the registered name, phone number, and the exact request, and we will check the record before we answer. If the case involves a data change or access limit, we keep the thread open until the request is matched to the correct account.

Team online

Live chat

Reach us every day from 09:00 to 23:00 WIB for legal questions tied to your account, data, or access. We check the registered profile first, then answer in the same thread so your request stays traceable.

Use WhatsApp when you need a quick correction or a written trail. Send your registered name, phone number, and the change you want, and we will confirm the next step after we match the record.

Email request

Email works well for access limits, record copies, or a formal correction request. Attach the details we need, and we will reply with the status and any follow-up we need before we touch the account.

RECORD CARE

How we handle your records

We keep the legal record tied to the same account so you can ask for changes without starting over.

Data handling

We keep only the details needed to verify your account and trace support cases: your registered name, contact number, login history, and any payment reference linked to DANA, OVO, GoPay, or QRIS.

Cookie use

Cookies help us remember your session, language, and device state, so you do not repeat the same login step on every return. We also use them to spot a login from a new browser or phone.

Account security

Your account stays tied to one verified profile. If you change device, password, or contact number, we may ask for a fresh match before we unlock the record. That reduces the chance of someone else taking over.

Record retention

We keep legal and support records only as long as we need them for checks, dispute handling, and audit trails. When the retention window closes, we remove or anonymise the record according to our internal process.

Contact route

For legal requests, start with live chat, then use WhatsApp or email if we need a written copy of the same request. That keeps one thread for the case and helps us answer against the right account.

Change requests

If you want to correct a name, phone number, or payment reference, contact us with the exact field and the reason. We will confirm what can be changed, what must stay, and which proof we need.

Questions about your account rights

These questions cover the parts of legal handling that usually matter first: where access is allowed, what we keep on file, how cookies work, and how to ask for a correction. If your case is different, send the same details through support and we will match it to your record before we answer in writing, so you know what we can change.

Your account is handled under the current terms and the local rules that apply where you use it. If access is not permitted in your location, we may limit it until the rule changes or the check is complete.

We keep the minimum details needed to verify the account and trace support cases: your registered name, contact number, login history, and any payment reference linked to DANA, OVO, GoPay, or QRIS. We do not ask for more than the case needs.

Yes, if the new detail matches your record and you send the request through our support channels. We may ask for a proof step before we change it, because the account must stay tied to one profile.

We keep support and legal records only for the period needed to handle the case, meet retention rules, and maintain an audit trail. After that, we remove or anonymise the data according to our internal process.

Start with live chat, then use WhatsApp or email if we need a written copy of the same request. Send your registered name, phone number, and the exact change or question so we can match the record quickly.

Access depends on local law and the account state on the day you log in. If your region or device does not meet the current rule, we will tell you the next step we can take.

Yes. Cookies help us keep your session active, remember your language choice, and detect unusual login attempts. They also help us keep the legal record linked to the same device until you finish the session.

Legal Terms for Your Account

Where to send legal requests

Live chat

WhatsApp

Email request

How we handle your records

Data handling

Cookie use

Account security

Record retention

Contact route

Change requests

Questions about your account rights

01 What legal rules apply to my account?

02 What data do you keep for checks?

03 Can I update my name or phone number?

04 How long do you keep my records?

05 How do I contact you about a legal request?

06 Can I access the service from anywhere in Indonesia?

07 Do you use cookies for legal checks?

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